In 2007 Sprint/Nextel appointed Dan Hesse CEO of the customer-service-flailing company. Since then, Dan and his marketing team have worked across all different forms of Media to deliver a message of customer service and “biz-love” to clients across the nation.
First Sprint declared a Revolution…
Then preached responsibility to their employees
They made an effort to educate their clients
And they listened to what we wanted. Then they delivered.
Regardless of what business you’re in today, we could all learn a thing or two from Dan Hesse and Sprint/Nextel. They have shown that the business of leadership can break from whatever stigma has been thrown at us, but only through innovation, communication and implementation.
Take some lessons from Dan.
Matt Dollinger
The You Factor
[...] my post the other day, “Leadership: What You Could Learn From Dan Hesse“… Sprint has impressed me again with their most recent ad campaign (below). You be [...]