Leadership: What You Could Learn from Dan Hesse

By Matthew Dollinger

In 2007 Sprint/Nextel appointed Dan Hesse CEO of the customer-service-flailing company.  Since then, Dan and his marketing team have worked across all different forms of Media to deliver a message of customer service and “biz-love” to clients across the nation.

Sprint on Facebook

Sprint on Twitter

First Sprint declared a Revolution…

Then preached responsibility to their employees

They made an effort to educate their clients

And they listened to what we wanted.  Then they delivered.

Regardless of what business you’re in today, we could all learn a thing or two from Dan Hesse and Sprint/Nextel.  They have shown that the business of leadership can break from whatever stigma has been thrown at us, but only through innovation, communication and implementation.

Take some lessons from Dan.

Matt Dollinger

The You Factor

Filed in: Cool Technology, Customer Sevice, Industry Misconceptions, Insight and Innovation • Monday, March 30th, 2009

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About

Matthew Dollinger I would like to consider myself a real estate martyr, but I think that's a little drastic.


How I would like to position myself in the industry is somewhat of a "conduit" between agents/brokers and those continually innovating tomorrow's real estate model. I believe that Real Estate needs to ditch the mentality that it's "more than a business" and truly look to innovative companies, (regardless of industry), and learn from them. It's how we will grow and succeed in this marketplace.


I am constantly looking for new partners that share a passion for learning, innovating and implementing ideas. If you have a thought, idea, or would like to share, simply reach out to me.


Matt