Archive for Customer Sevice

Planning Business Habits – Your Next 90 Days

What you do in business today is going to affect your business 90 days out (or more) and should be worked into an actual business plan. The goal, however, should be to start implementing ACTIONS that will translate into HABITS in your business going forward.

BlogWorld Insights #2 – The US vs. Them of Media

Collaboration could possibly be the cure all to what ails us – but until we dump the “Us vs. Them” mentality and start operating from a level of abundance (and strict ROI) I think we have a long way to go.

The Future of Abundance Interview with Tim Sanders

Overcoming the scarcity mindset that’s setting in with the recession. When we believe that “there’s not enough to go around”, we get fearful and inward thinking. That’s the enemy to innovation. It’s time to defiantly be hopeful.

Lovecats, Likeability, and a Plan to Save the World

We are being forced, whether you like it or not, to embrace a genuinely authentic brand that carries into both our personal and professional lives. And as we adapt to emerging technologies and spread our network of influence further each day, the Lovecat mentality becomes all the more important for one reason if nothing else.

Culture – The New Measure of Innovation

Long story short… It says to me that a company culture can be revolutionary, radical, and yes… innovative.

The Rules for a Changing Game

The real estate market is a changing animal, and one that those aligned with it must adapt to, or be left behind. In this presentation done at the Chicago Sparkt event, I discuss the future of the real estate brokerage model, the future of our industry, and the rules for our changing industry.

Looking Beyond the RE.net Matrix

The world does not look all sunshine and roses outside of the Matrix. There are challenges here as well, obstacles that I will face, and lessons to be learned from the RE.net Matrix. One cannot exist without the other in our world any more than it could in the movie. But, I for one, can attest to the fact that this world, outside the argumentative noise of existing problems, looks like one with solutions on the horizon.

Word of Mouth Marketing in a Social Web

WOMM is still THE most respected and effective form of marketing available, but with the power of the web, could turn against you in a minute’s time. With proper prepartation, message creation, and simple analyzation of past messages for improvements, etc. many of the common pitfalls we face could be avoided.

Jerry was a Real Estate Broker… (aka the conduit between new and old)

In countless posts across the Web, from 1000watt consulting to Inman to a post by Ashfaq Munshi over at FOREM and even the Notorious R.O.B. the topic of real estate brokerage’s future (and office) are dotting the radar.

The Ten Commandments of Twitter Usage

The 10 Commandments of Twitter Usage – Real Estate Version