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	<title>The You Factor&#187; client service</title>
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		<title>Lovecats, Likeability, and a Plan to Save the World</title>
		<link>http://theyoufactor.com/2009/06/23/lovecats-likeability-and-a-plan-to-save-the-world/</link>
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		<pubDate>Tue, 23 Jun 2009 15:47:57 +0000</pubDate>
		<dc:creator>Matthew Dollinger</dc:creator>
				<category><![CDATA[Customer Sevice]]></category>
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		<description><![CDATA[We are being forced, whether you like it or not, to embrace a genuinely authentic brand that carries into both our personal and professional lives.  And as we adapt to emerging technologies and spread our network of influence further each day, the Lovecat mentality becomes all the more important for one reason if nothing else.]]></description>
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		<title>Do You Deserve Customer Loyalty?  Ask Yourself Why&#8230;</title>
		<link>http://theyoufactor.com/2009/01/22/do-you-deserve-customer-loyalty-ask-yourself-why/</link>
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		<pubDate>Fri, 23 Jan 2009 05:07:24 +0000</pubDate>
		<dc:creator>Matthew Dollinger</dc:creator>
				<category><![CDATA[Customer Sevice]]></category>
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		<description><![CDATA[But what is different now… is that the consumer, and the agent in that matter, has the right to question that relationship and in turn question their loyalty. As an agent (or other provider) have I :]]></description>
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		<title>Advertising vs. Marketing (Part 2) Know your Clients to Know the Difference</title>
		<link>http://theyoufactor.com/2008/07/01/advertising-vs-marketing-part-2-know-your-clients-to-know-the-difference/</link>
		<comments>http://theyoufactor.com/2008/07/01/advertising-vs-marketing-part-2-know-your-clients-to-know-the-difference/#comments</comments>
		<pubDate>Tue, 01 Jul 2008 15:29:00 +0000</pubDate>
		<dc:creator>Matthew Dollinger</dc:creator>
				<category><![CDATA[Cool Technology]]></category>
		<category><![CDATA[Customer Sevice]]></category>
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		<description><![CDATA[This is a follow up to my original post &#8220;You&#8217;re NOT Marketing&#8230; How to STOP Advertising and Start Marketing!&#8221;. This Utterz talks more about HOW to incorporate the knowledge of your target audience into your efforts to create true MARKETING campaigns instead of Advertising.]]></description>
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